At ProPartsGo, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you shop with us.
Information We Collect
We collect information you provide directly to us, as well as information collected automatically when you use our website:
Information You Provide:
- Contact information (name, email address, phone number, shipping/billing address)
- Account credentials (username, password)
- Payment information (credit card details, PayPal account)
- Equipment information (make, model, serial numbers for compatibility verification)
- Communication preferences and inquiry history
- Product reviews and feedback
Information Collected Automatically:
- Device information (browser type, operating system, device identifiers)
- Usage data (pages visited, time spent, click patterns)
- IP address and geographic location
- Referring URLs and search terms
- Cookies and tracking technologies
Note: We do not collect sensitive personal information such as health data, political views, or religious beliefs.
How We Use Your Information
We use the information we collect for the following purposes:
Order Processing & Fulfillment:
- Process and ship your orders
- Verify product compatibility with your equipment
- Send order confirmations, shipping updates, and delivery notifications
- Handle returns, exchanges, and refunds
- Provide customer support related to your orders
Account & Service Improvement:
- Create and manage your account
- Personalize your shopping experience
- Remember your preferences and settings
- Analyze website usage to improve our services
- Develop new products and features
Marketing & Communications:
- Send promotional emails about new products and special offers (with your consent)
- Provide newsletters with maintenance tips and industry updates
- Respond to your inquiries and provide technical support
- Send service-related notifications (required) and account alerts
You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.
Information Sharing & Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers:
- Payment processors (Stripe, PayPal) for secure payment processing
- Shipping carriers (UPS, FedEx, USPS) for order delivery
- Cloud hosting providers for data storage
- Email marketing platforms for newsletters
- Customer support tools for ticket management
Legal Requirements:
- Compliance with applicable laws and regulations
- Response to valid legal requests (court orders, subpoenas)
- Protection of our rights, privacy, safety, or property
- Fraud prevention and security purposes
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email of any such change.
Data Security
We implement industry-standard security measures to protect your personal information:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL certificates
- PCI DSS Compliance: Our payment processing meets Payment Card Industry Data Security Standards
- Secure Data Centers: Your data is stored in SOC 2 compliant facilities with physical security measures
- Access Controls: Strict access controls limit employee access to customer data on a need-to-know basis
- Regular Audits: We conduct security assessments and penetration testing regularly
- Data Minimization: We only collect and retain the information necessary for our services
Important: While we take reasonable measures to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
Types of Cookies We Use:
- Essential Cookies: Required for basic site functionality (shopping cart, checkout, account login)
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
- Marketing Cookies: Track your browsing habits to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences for future visits
Managing Cookies:
You can control cookies through your browser settings. Note that disabling essential cookies may affect site functionality. For more details, see our Cookie Settings or adjust your browser preferences.
Your Rights & Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate personal information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Portability: Request your data in a portable format
- Opt-out: Unsubscribe from marketing communications at any time
- Restriction: Request limitation of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
To exercise any of these rights, contact us at service@propartsgo.com. We will respond within 30 days.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
- Account Data: Retained while your account is active, plus 2 years after closure
- Order History: Retained for 7 years for tax, accounting, and warranty purposes
- Communication Records: Retained for 3 years from the date of communication
- Marketing Preferences: Retained until you unsubscribe
- Analytics Data: Anonymized after 26 months
After these periods, we securely delete or anonymize your data in accordance with our data retention schedule.
Children's Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you believe we have collected information from a child under 13, please contact us immediately at service@propartsgo.com, and we will promptly delete the information.
For users under 18 but over 13, parental consent may be required in certain jurisdictions. We comply with applicable local laws regarding minors' privacy.
Third-Party Links
Our website may contain links to third-party websites, services, or applications that are not operated by us:
- Manufacturer websites for equipment specifications
- Parts cross-reference tools
- Social media platforms
- Shipping carrier tracking pages
We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Policy Updates & Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements:
- We will post the updated policy on this page with a revised "Last Updated" date
- For significant changes, we will provide prominent notice via email or website banner
- We encourage you to review this policy periodically
- Your continued use of our services after changes constitutes acceptance of the updated policy
Questions? If you have any questions about this Privacy Policy, please don't hesitate to contact us.
Your Privacy Rights at a Glance
Quick summary of your rights under this policy
Right to Access
Request a copy of your personal data
Right to Correct
Update inaccurate information
Right to Delete
Request data deletion
Right to Portability
Receive your data in portable format
Right to Opt-Out
Unsubscribe from marketing anytime
Right to Object
Object to certain processing activities
Questions About Privacy?
Our privacy team is here to help. Contact us for any questions, concerns, or to exercise your privacy rights.
📩 Contact Us