Get in Touch
Have questions about parts compatibility, pricing, or shipping? Our certified diesel technicians are ready to help you find the right solution.
Instant Support
Chat with our technical team in real-time during business hours.
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Send Us a Message
Fill out the form below and our team will get back to you within 24 business hours
Business Hours
Our team is available during these hours to assist you
Customer Service
All times are in Central Standard Time (CST), UTC-6
Warehouse & Shipping
Orders placed before 3 PM CST ship same business day
Our Response Commitment
We know your time matters — here's what to expect
Same-Day Response
Live chat and phone inquiries are answered immediately during business hours by our technical team.
Email Inquiries
We respond to all emails within 24 business hours. For urgent parts needs, call us directly.
Parts Verification
For compatibility questions, our technicians will verify OEM cross-references before responding.
Urgent Situations
Equipment down? Contact us directly by phone for the fastest resolution. Priority hotline available.
Frequently Asked Questions
Quick answers to common questions before contacting us
You can track your order anytime using the tracking number in your shipping confirmation email. Log into your account on our website, go to "My Orders," and click on any order to see its current status. If you have questions, reply to your order confirmation email or contact us with your order number.
To verify compatibility, please provide: (1) Equipment brand and model (e.g., Caterpillar 320D), (2) Engine serial number, (3) OEM part number if available, (4) Any error codes you're seeing. The more details you share, the faster we can find the right part for you.
Start a return by contacting us via email at service@propartsgo.com or through our live chat. Include your order number and reason for return. We'll provide you with a return authorization and prepaid shipping label if applicable. Returns are accepted within 30 days of delivery.
Yes! We offer multiple shipping options including UPS Next Day Air, 2-Day Air, and Ground. Expedited shipping is available at checkout for domestic US orders. International expedited options are also available — contact us for a custom quote on urgent international orders.
Absolutely. We offer dedicated pricing for fleet operators, rental companies, and large-scale operations. Volume discounts start at just 5 units. Contact our sales team with your equipment list, estimated annual volume, and we'll create a custom pricing program tailored to your needs.
Call our priority hotline at +1 (800) 555-PART for immediate assistance. We're equipped to handle urgent situations and can arrange same-day shipping on in-stock parts. Provide your equipment model and OEM part number for the fastest service. For after-hours emergencies, leave a voicemail — we check messages regularly.
Equipment Down? We Can Help.
When every hour counts, our emergency parts team is ready. Same-day shipping on in-stock items. Priority phone support available.
📞 Call Now: +1 (800) 555-PART