30-Day Window
Return any item within 30 days of delivery for a full refund or exchange.
Full Refunds
Get your money back quickly — processed within 5-7 business days.
Perfect Fit Guarantee
If a part doesn’t fit your equipment, we’ll replace it or refund you.
Return Eligibility
To ensure a smooth return process, please review our eligibility requirements:
Eligible for Return:
- ✓ Uninstalled parts in original packaging with all seals intact
- ✓ Items returned within 30 days of delivery date
- ✓ Parts that arrived damaged, defective, or incorrect
- ✓ Items that don’t match the original product description
- ✓ Core returns for rebuildable parts (core charges refunded)
Not Eligible for Standard Return:
- ✗ Installed or modified parts
- ✗ Items returned after 30 days from delivery
- ✗ Electrical components that have been powered on
- ✗ Custom-ordered or special-request parts
Tip: Before installing any part, test-fit it to verify compatibility. Most compatibility issues can be resolved without installation.
How to Initiate a Return
Starting a return is simple. Follow these steps:
Contact Us
Email service@propartsgo.com with your order number and reason for return.
Get RA Number
Receive your Return Authorization number and shipping instructions within 1 business day.
Package & Ship
Pack securely in original packaging. Include RA number on outside of package.
Get Refunded
Refund processed within 5-7 business days after receipt and inspection.
Important: Items returned without an RA number may experience processing delays.
Refund Timeline & Processing
We process refunds promptly to minimize any inconvenience:
Transit Time
Inspection
Bank Processing
Refund Methods:
- ✓ Original Payment: Refund to the card or account used for purchase
- ✓ Store Credit: Option for faster credit (instant) toward your next order
- ✓ Exchange: Ship replacement part immediately upon processing
Special Situations
Damaged or Defective Parts
Contact us immediately with photos of the damage. We’ll arrange for a replacement shipment at no additional cost.
Wrong Part Received
We’ll ship the correct part immediately and provide a full refund plus prepaid return shipping.
Compatibility Issues
If a part doesn’t fit, contact our technical team. Our Perfect Fit Guarantee covers compatibility verification.
Core Returns (Rebuildable Parts)
Core charges refunded upon return of the old part. Cores must be returned within 90 days in rebuildable condition.
Items That Cannot Be Returned
For safety, hygiene, and regulatory reasons, certain items cannot be returned:
- ✗ Installed Parts: Once installed, returns cannot be accepted
- ✗ Electrical Components: Items powered on, programmed, or modified
- ✗ Software & Digital Products: Downloadable software or documentation
- ✗ Custom Orders: Parts ordered to customer specifications
- ✗ Fuel or Lubricants: Any flammable or hazardous fluids
- ✗ Worn or Used Items: Items showing signs of wear, use, or installation
Warranty & Defect Claims
Standard Warranty (All Parts)
- ✓ Minimum 12-month warranty against manufacturing defects
- ✓ Covers parts that fail due to defects in materials or workmanship
- ✗ Does not cover damage from improper installation or misuse
Extended Warranty (Available)
- ✓ Extended coverage for commercial customers
- ✓ Covers up to 24 months from purchase date
Contact us with photos and a description of the defect. If approved, we’ll ship a replacement immediately.
Need Help with a Return?
Our customer service team is ready to assist you.
📩 Start ReturnEmail: service@propartsgo.com